FedEx Responds, Pt. 2

No reason to beat this extraordinarily minor topic to death, so I’ll be brief.  Last week I attempted to pay for a FedEx shipment with a credit card at one of the company’s Shanghai locations. This was not allowed. Instead, cash was demanded, and that cash was deposited into a little metal box stored beneath a counter. When I asked for a receipt, I was told that I would be mailed one.

After posting an account of this minor episode in the history of multinational misbehavior in China, FedEx responded by claiming that the credit card machine was temporarily out of order on the afternoon that I was there. This is provably false, and when I asked FedEx’s PR Flak for Asia – Julia Khong (lkhong@fedex.com) – whether, in fact, she’d like to qualify that falsehood, she ignored me. Big surprise, and expected end of story (after all, what major corporation wants to take responsibility for its receipt-less cash side business?).

Well, today I stopped by the same FedEx location to pick up a print job. While waiting, I gently inquired as to whether it was possible to pay for a FedEx shipment via credit card. The female clerk, whose name I did not record, responded: “Of course we accept credit cards!”

Moral to the story: I’ve long disagreed with the idea that blogging can change journalism/the world/anything. Consider my mind changed.

Now if I could just get Ms. Khong to arrange for a receipt for my shipments on July 10 …