My Monday blog post taking issue with Watsons Malaysia and its handling of product safety and social media has been circulated much more widely than I ever expected. This is, in large part, due to says.com, a Malaysian news site that covered it on Wednesday, with this story by Samantha Khor.
Thanks to that story Watsons reached out to me late Thursday afternoon, and again at 10 PM on Thursday night. During the second call Watsons agreed to give me a written statement on steps they’ve taken and will take in response to my post. I believe that I will have that at some point on Friday, and when I do, I’ll put together a blog post covers everything that’s happened – including the steps that Watsons told me on the phone that it will take to ensure product safety in its Malaysian stores.
[UPDATE: On Friday evening, just as I was about to publish an update, I spoke to GSK, the manufacturer of Panadol. Based on that conversation, I’m going to wait until Monday to publish an update.]
In the meantime, I have a request of readers in Malaysia: if you have a moment could you please stop by your local Watsons outlet and check whether the box seals on 50-tablet bottles of Panadol are intact. If the seal is broken, could you send a photo of the box, the broken seal, and – this is important – the serial number on the box, to ShanghaiScrap at gmail.com.